FIG Peer Review Journal


Informatics Management Systems for Quality Management Improvement in Higher Education and Scientific Research (3306)

Lidia Niculita, Iolanda Colda and Steluta Nastasa (Romania)
Ms. Steluta Nastasa
Management Services Officer
Technical University of Civil Engineering
Bd. Lacul Tei, nr. 122-124, sector 2
Corresponding author Ms. Steluta Nastasa (email: rocercetare[at], tel.: + 40 213174631)

[ abstract ] [ handouts ] [ handouts ]

Published on the web 2009-02-16
Received 2008-12-01 / Accepted 2009-02-16
This paper is one of selection of papers published for the FIG Working Week 2009 in Eilat, Israel and has undergone the FIG Peer Review Process.

FIG Working Week 2009
ISBN 978-87-90907-73-0 ISSN 2307-4086


In the last decade, many European universities have increased their interest in applying principles of quality management to higher education. There is general agreement on the tools of quality management, however, there is limited discussion and no universally agreed upon model of quality management. This paper proposes an experimental informatics system which identified a quality management framework, developed indicators of institutional performance, created a database for user-defined information needs, and provided access to information at all institutional levels. The informatics solutions explored use of performance indicators and demonstrated an information structure through which all staff can contribute to institutional decision making and operation. The objectives of the conceptual framework will contribute to certificate the quality management system of organization.
Keywords: Education; informatics systems; quality evaluation; quality management; quality assurance; monitoring