FIG Peer Review Journal


Criticism of Correlated Issues in Managing Hotel Maintenance for Smarter Cities (9775)

K Chan (Hong Kong SAR, China)
MPL Mgt. Services
Hong Kong SAR, China
Corresponding author Mr K CHAN (email: bskhchan[at]

[ abstract ] [ paper ] [ handouts ]

Published on the web 2019-02-28
Received 2018-10-01 / Accepted 2019-02-01
This paper is one of selection of papers published for the FIG Working Week 2019 in Hanoi, Vietnam and has undergone the FIG Peer Review Process.

FIG Working Week 2019
ISBN 978-87-92853-90-5 ISSN 2307-4086


Through this research, the existing hotel maintenance practices of Hong Kong would be explored, covering the maintenance performances assessment, considerations for outsourcing, and attitude towards multi-skilling; with respect to the maintenance management decision making criterion, and considering the extent of outsourcing and deploying multi-skilling for current in-house work force. There seems a dilemma on the extent of outsourcing, direct staffing, and transformation to multi-skilling, or even in-sourcing. However, mitigating cost with higher quality output in fulfilling customers’ satisfaction are the critical actions in managing a hotel effectively, especially in a highly demanding and competitive business environment. The variables, interrelations, barriers, important factors in formulating outsourcing strategies and tactics will be examined; by means of quantitative approach, with primary and secondary data. Statistical analysis will be implemented to verify the correlations and reliability between the crucial factors identified; in order to further enhance better professional contractual and cost management. With these data and analysis, it’s hoped to formulate some general outsourcing strategies, guidelines and practices to enhance better maintenance management in the hotel sector.
Keywords: Professional practice; Standards; Land management; Quantity surveying; Cost management; Smarter cities, skill transformation, financial control, competitive advantages, outsourcing strategies.